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Q :
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Which airport do Crystal Thai Airlines fly from and to?
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A :
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All our flights, both domestic and international flights are operated
from and to Suvarnabhumi Airport.
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Q :
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What time do I need to be at the check in counter for Crystal Thai
Airlines' flights?
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A :
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You have to be at the check in counter at least 1.30 hours prior to
scheduled departure time for
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domestic flights and at least 2.00 hours prior to scheduled departure
time for international flights.
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Q :
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What time does Crystal Thai Airlines check-in counter close?
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A :
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Our check-in counter will be close 40 minutes before domestic departure
flight time and 50 minutes
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before international departure flight time.
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Q :
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What is the luggage allowance for Crystal Thai Airlines?
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A :
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We allow 20 kgs for adult/child, 10 kgs for infant and 30 kgs for Frequent
Flyer Member (FFP).
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Q :
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How much will I be charge if my luggage exceed 20 kgs?
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A :
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For each extra kgs 1.5% of the highest applicable published one way
fare will be charge accordingly.
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Q :
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Could I request my seat assignment?
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A :
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All seats are automatic assign, but you could request at the check-in
counter.
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Q :
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Could I travel with my pet?
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A :
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We allowed only cat and dog on to our flight. Please contact us at marketing@crystalthaiair.com
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for more information and further arrangement.
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Q :
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Do we need to reconfirm our flights in advance?
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A :
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We would prefer our passengers to reconfirm their flights at least 1
day prior to the departure date.
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You can contact us to reconfirm your flight by phone to the office where
your flight is commenced.
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